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The Referral Process

Every 3 minutes someone in the UK will be admitted to hospital with an acquired brain injury.

In 2018-2019 Headway Leicester supported a total of 134 new referrals to our day centre compared to 126 in 2017/18. 

We accept a referral from anyone as long as they have the consent of the individual with the brain injury. (The exception is when the individual is unable to give consent either through capacity issues or when unconscious/in a coma.)

Referrals can be made over the telephone and the referrer will be asked a series of questions relating to the individual’s needs/difficulties to enable us to determine the “next steps”. We also require information regarding the individual’s name, date of birth, address and (approximate) date and cause of brain injury.

Once we have received a referral, a member of the outreach team will contact the relevant person and arrange an appointment to visit either at home or in the hospital.

Appointments are usually made within a week of receiving a referral.

Please telephone 0116 2739763 and ask for Mary.

What may affect a referral?

Sometimes following a brain injury, an individual is reluctant to receive Headway’s support. 


If they don’t want to talk to us we will not take the referral, everyone has the right to choose.


They may have another condition or health problem that increases the effects of their brain injury. 


Alcohol and drug abuse increases the risk of sustaining a brain injury and once a brain injury occurs, alcohol and drug use exaggerates and accentuates a brain injury making it difficult to work effectively to develop strategies and move forward. 

Eligibility Criteria

  • You must be over the age of 18, although we will give advice regardless of age
  • Live in, or be in the hospital in, Leicester, Leicestershire or Rutland
  • Have an acquired or traumatic brain injury (it cannot be a condition you were born with)
  • It should be non-degenerative
  • We offer support and services to stroke survivors who have sustained a brain injury

For more Information...

On the types, effects and symptoms, head to the national Headway website.